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Opening Word or Excell results in POP or BOING sound,

This tip was submitted by user Fred Brack, who was having a problem with POP or BOING when he started Word. It turned out to be an add-in, but it wasn't easy to figure out which one.  The add-in was modifying when it loaded, and did some messing around with the clipboard, either clearing it or updating it.  Lots of times add-ins will use the clipboard to copy/paste a toolbar button, but this one did something else - it's unclear as to what it's doing with the clipboard. But here's Fred's excellent report on how he tracked it down:

1. The key to solving this problem was my recollection, as I may or may not have mentioned to you, that I recently noticed that every time I closed Word, it was saving, even if I didn't make any modifications to the file being edited.  Annoying, curious, but not serious enough of a problem to investigate previously.  But I decided to investigate this problem last night.

2.  I Googled "" Tons of entries.  A corrupted can cause all sorts of problems, so I followed some standard techniques for debugging as if that was my problem. 

3. The first recommended step is to start word from the command line with the /a" switch.  This disables the loading of all add-ins.  No boing, no saving of  That pretty much confirmed the problem was with an add-in of sorts.  (Of all the steps here, this is the key one for you to remember, as it may help point the user to confirmation of an add-in problem!)

4. I tried lots of other general steps recommended for more serious problems to no avail.

5. Then I read the key: if an add-in modifies Word DURING EACH STARTUP to add a menu item, Word thinks the user made a mod to, so it saves it.

6. So I started looking through the menus for something that didn't look "regular." Bingo: File, Send To, Bluetooth.  I had added a DLink USB Bluetooth adapter a couple of months ago.  I searched Add/Remove Programs for any DLink entries.  None.  But I did find a name I recognized as something which showed up on a menu associated with Bluetooth: WIDComm. 

7. I removed it.  Problem solved!

Here's the reference I found which triggered the solution:

And here is an excellent source of info about problems:

Another user reported that his extra "pop" when opening word was due to an add-in called Repligo.  When he removed Repligo, the problem went away.

Another user reports that his problem was caused by pdf maker toolbar from Adobe acrobat.


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Article No. 108
Created: 01:43 PM 07.29.05
Author: Chris Thornton

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