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Main Page / Browse Categories / Problems With Certain Applications / Opening Word or Excell results in POP or BOING sound, normal.dot
Opening Word or Excell results in POP or BOING sound, normal.dot

This tip was submitted by user Fred Brack, who was having a problem with POP or BOING when he started Word. It turned out to be an add-in, but it wasn't easy to figure out which one.  The add-in was modifying normal.dot when it loaded, and did some messing around with the clipboard, either clearing it or updating it.  Lots of times add-ins will use the clipboard to copy/paste a toolbar button, but this one did something else - it's unclear as to what it's doing with the clipboard. But here's Fred's excellent report on how he tracked it down:

1. The key to solving this problem was my recollection, as I may or may not have mentioned to you, that I recently noticed that every time I closed Word, it was saving normal.dot, even if I didn't make any modifications to the file being edited.  Annoying, curious, but not serious enough of a problem to investigate previously.  But I decided to investigate this problem last night.

2.  I Googled "normal.dot." Tons of entries.  A corrupted normal.dot can cause all sorts of problems, so I followed some standard techniques for debugging as if that was my problem. 

3. The first recommended step is to start word from the command line with the /a" switch.  This disables the loading of all add-ins.  No boing, no saving of normal.dot.  That pretty much confirmed the problem was with an add-in of sorts.  (Of all the steps here, this is the key one for you to remember, as it may help point the user to confirmation of an add-in problem!)

4. I tried lots of other general steps recommended for more serious problems to no avail.

5. Then I read the key: if an add-in modifies Word DURING EACH STARTUP to add a menu item, Word thinks the user made a mod to normal.dot, so it saves it.

6. So I started looking through the menus for something that didn't look "regular." Bingo: File, Send To, Bluetooth.  I had added a DLink USB Bluetooth adapter a couple of months ago.  I searched Add/Remove Programs for any DLink entries.  None.  But I did find a name I recognized as something which showed up on a menu associated with Bluetooth: WIDComm. 

7. I removed it.  Problem solved!

Here's the reference I found which triggered the solution:  http://www.kbalertz.com/kb_873017.aspx

And here is an excellent source of info about normal.dot problems:

Another user reported that his extra "pop" when opening word was due to an add-in called Repligo.  When he removed Repligo, the problem went away.

Another user reports that his problem was caused by pdf maker toolbar from Adobe acrobat.


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Article No. 108
Created: 01:43 PM 07.29.05
Author: Chris Thornton

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