ClipMate Support Forum

I have isntalled Clipmate 6.5 to my new computer. When I start Clipmate I get the following error message (EAccess Violation):


EurekaLog 4.6.4

Application:
------------------------------------------------------
1.1 Start Date : Sun, 3 Feb 2008 21:46:37 +0100
1.2 Name/Description: ClipMate 6
1.3 Version Number : 6.5.11.545
1.4 Parameters :

Exception:
----------------------------------------------------------------------------------------------------
2.1 Date : Sun, 3 Feb 2008 21:46:37 +0100
2.2 Address: 7C921899
2.3 Module : ntdll.dll
2.4 Type : EAccessViolation
2.5 Message: Access violation at address 7C921899 in module 'ntdll.dll'. Read of address 00000010.

Active Controls:
----------------------------------
3.1 Form Class : Shell_TrayWnd
3.2 Form Text :
3.3 Control Class:
3.4 Control Text :

Computer:
-----------------------------
4.1 Name : WA08
4.2 User : Wa
4.3 Total Memory: 2048 Mb
4.4 Free Memory : 2048 Mb
4.5 Total Disk : 122.08 Gb
4.6 Free Disk : 113.56 Gb

Operating System:
-------------------------------------
5.1 Type : Microsoft Windows XP
5.2 Build # : 2600
5.3 Update : Service Pack 2
5.4 Language: Deutsch (Deutschland)

Call Stack Information:
--------------------------------------------------------------------------
|Address |Module |Unit |Class|Procedure/Method |Line|
--------------------------------------------------------------------------
|7C921899|ntdll.dll | | |RtlDeleteCriticalSection | |
|7C92188A|ntdll.dll | | |RtlDeleteCriticalSection | |
|7C91EAF5|ntdll.dll | | |KiUserApcDispatcher | |
|7C925B69|ntdll.dll | | |RtlFindCharInUnicodeString| |
|7C920976|ntdll.dll | | |RtlFreeUnicodeString | |
|7C9110ED|ntdll.dll | | |RtlLeaveCriticalSection | |
|7C9206E6|ntdll.dll | | |RtlAllocateHeap | |
|7C837CEE|kernel32.dll| | |EnumSystemLocalesA | |
|7C837CE1|kernel32.dll| | |EnumSystemLocalesA | |
|7C809EF9|kernel32.dll| | |InitializeCriticalSection | |
|0074851B|ClipMate.exe|ClipMt65.dpr| | |79 |
|7C9206A6|ntdll.dll | | |RtlAllocateHeap | |
|7C9206E6|ntdll.dll | | |RtlAllocateHeap | |
|7C920942|ntdll.dll | | |RtlAcquirePebLock | |
|7C920949|ntdll.dll | | |RtlAcquirePebLock | |
|7C92096D|ntdll.dll | | |RtlReleasePebLock | |
|7C920961|ntdll.dll | | |RtlReleasePebLock | |
|7C9206E6|ntdll.dll | | |RtlAllocateHeap | |
|7C9206A6|ntdll.dll | | |RtlAllocateHeap | |
|7C9206E6|ntdll.dll | | |RtlAllocateHeap | |
|7C911005|ntdll.dll | | |RtlEnterCriticalSection | |
|7C9110ED|ntdll.dll | | |RtlLeaveCriticalSection | |
--------------------------------------------------------------------------

Modules Information:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|Handle |Name |Description |Version |Size |Path |
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|00400000|ClipMate.exe|ClipMate 6 |6.5.11.545 |2719744|C:\Programme\ClipMate6 |
|018C0000|Normaliz.dll|Unicode Normalization DLL |6.0.5441.0 |23552 |C:\WINDOWS\system32 |
|43F60000|iertutil.dll|Run time utility for Internet Explorer |7.0.6000.16574|267776 |C:\WINDOWS\system32 |
|441E0000|wininet.dll |Internet Extensions for Win32 |7.0.6000.16574|824832 |C:\WINDOWS\system32 |
|597D0000|NETAPI32.dll|Net Win32 API DLL |5.1.2600.2976 |332288 |C:\WINDOWS\system32 |
|5B0F0000|UXTHEME.DLL |Microsoft UxTheme-Bibliothek |6.0.2900.2180 |219648 |C:\WINDOWS\system32 |
|5F1A0000|olepro32.dll| |5.1.2600.2180 |83456 |C:\WINDOWS\system32 |
|66B70000|inetmib1.dll|Microsoft MIB-II subagent |5.1.2600.2180 |33280 |C:\WINDOWS\system32 |
|71A00000|WS2HELP.dll |Windows Socket 2.0 Helper für Windows NT |5.1.2600.2180 |19968 |C:\WINDOWS\system32 |
|71A10000|WS2_32.dll |Windows Socket 2.0 32-Bit DLL |5.1.2600.2180 |82944 |C:\WINDOWS\system32 |
|71A30000|WSOCK32.dll |Windows Socket-32-Bit-DLL |5.1.2600.2180 |24576 |C:\WINDOWS\system32 |
|71A80000|mpr.dll |Router-DLL für Mehrfachanbieter |5.1.2600.2180 |59904 |C:\WINDOWS\system32 |
|71B70000|SAMLIB.dll |SAM Library DLL |5.1.2600.2180 |64000 |C:\WINDOWS\system32 |
|71EF0000|snmpapi.dll |SNMP Utility Library |5.1.2600.2180 |18944 |C:\WINDOWS\system32 |
|72F70000|winspool.drv|Windows-Spoolertreiber |5.1.2600.2180 |146944 |C:\WINDOWS\system32 |
|731B0000|PSAPI.DLL |Process Status Helper |4.0.1371.1 |18192 |C:\Programme\ClipMate6 |
|73390000|MSVBVM60.DLL|Visual Basic Virtual Machine |6.0.96.90 |1392671|C:\WINDOWS\system32 |
|746A0000|MSCTF.dll |MSCTF-Server-DLL |5.1.2600.2180 |294400 |C:\WINDOWS\system32 |
|75250000|msctfime.ime|Microsoft Text Frame Work Service IME |5.1.2600.2180 |177152 |C:\WINDOWS\system32 |
|76330000|IMM32.DLL |Windows XP IMM32 API Client DLL |5.1.2600.2180 |110080 |C:\WINDOWS\system32 |
|76350000|comdlg32.dll|DLL für gemeinsame Dialoge |6.0.2900.2180 |281088 |C:\WINDOWS\system32 |
|76AD0000|ATL.DLL |ATL Module for Windows XP (Unicode) |3.5.2284.0 |58880 |C:\WINDOWS\system32 |
|76AF0000|winmm.dll |MCI API-DLL |5.1.2600.2180 |178176 |C:\WINDOWS\system32 |
|76C50000|IMAGEHLP.dll|Windows NT Image Helper |5.1.2600.2180 |144384 |C:\WINDOWS\system32 |
|76D00000|MPRAPI.dll |Windows NT MP Router Administration DLL |5.1.2600.2180 |87040 |C:\WINDOWS\system32 |
|76D20000|iphlpapi.dll|IP-Hilfs-API |5.1.2600.2912 |95744 |C:\WINDOWS\system32 |
|76DD0000|adsldpc.dll |DLL für ADs LDAP Provider C |5.1.2600.2180 |143360 |C:\WINDOWS\system32 |
|76E40000|rtutils.dll |Routing Utilities |5.1.2600.2180 |44032 |C:\WINDOWS\system32 |
|76F20000|WLDAP32.dll |Win32 LDAP-API-DLL |5.1.2600.2180 |173056 |C:\WINDOWS\system32 |
|770F0000|OLEAUT32.dll| |5.1.2600.3139 |549376 |C:\WINDOWS\system32 |
|773A0000|COMCTL32.dll|User Experience Controls Library |6.0.2900.2982 |1054208|C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03|
|774B0000|ole32.dll |Microsoft OLE für Windows |5.1.2600.2726 |1285120|C:\WINDOWS\system32 |
|778F0000|SETUPAPI.dll|Windows Setup-API |5.1.2600.2180 |988672 |C:\WINDOWS\system32 |
|77BD0000|version.dll |Version Checking and File Installation Libraries|5.1.2600.2180 |18944 |C:\WINDOWS\system32 |
|77BE0000|msvcrt.dll |Windows NT CRT DLL |7.0.2600.2180 |343040 |C:\WINDOWS\system32 |
|77C90000|ACTIVEDS.dll|ADs Router-Ebene-DLL |5.1.2600.2180 |194560 |C:\WINDOWS\system32 |
|77DA0000|ADVAPI32.dll|Erweitertes Windows 32 Base-API |5.1.2600.2180 |677888 |C:\WINDOWS\system32 |
|77E50000|RPCRT4.dll |Remote Procedure Call Runtime |5.1.2600.3173 |582656 |C:\WINDOWS\system32 |
|77EF0000|GDI32.dll |GDI Client DLL |5.1.2600.3159 |282112 |C:\WINDOWS\system32 |
|77F40000|SHLWAPI.dll |Shell Light-weight Utility Library |6.0.2900.2995 |474624 |C:\WINDOWS\system32 |
|7C800000|kernel32.dll|Client-DLL für Windows NT-Basis-API |5.1.2600.3119 |1058304|C:\WINDOWS\system32 |
|7C910000|ntdll.dll |DLL für NT-Layer |5.1.2600.2180 |733696 |C:\WINDOWS\system32 |
|7E360000|USER32.dll |Client-DLL für Windows XP USER-API |5.1.2600.3099 |579072 |C:\WINDOWS\system32 |
|7E670000|SHELL32.dll |Allgemeine Windows-Shell-DLL |6.0.2900.3241 |8501248|C:\WINDOWS\system32 |
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Registers:
-----------------------------
EAX: 0012CD14 EDI: 0012D688
EBX: 00000000 ESI: 01C71A70
ECX: 01C71A70 ESP: 0012CCEC
EDX: 01CB0814 EIP: 7C921899

Stack: Memory Dump:
------------------ ---------------------------------------------------------------------------
0012CCEC: 0012D688 7C921899: 8B 43 10 85 C0 0F 85 88 7E 00 00 83 65 E4 00 68 .C......~...e..h
0012CCF0: 01C71A70 7C9218A9: A0 C0 98 7C E8 53 F7 FE FF 83 65 FC 00 8B 33 89 ...|.S....e...3.
0012CCF4: 00152F81 7C9218B9: 75 E0 85 F6 74 1F 8D 46 08 89 45 DC 8B 08 89 4D u...t..F..E....M
0012CCF8: 00030000 7C9218C9: D8 8B 40 04 89 45 D4 89 08 89 41 04 6A 08 59 33 ..@..E....A.j.Y3
0012CCFC: 00000004 7C9218D9: C0 8B FE F3 AB 83 4D FC FF E8 93 FF FF FF 85 F6 ......M.........
0012CD00: 00003000 7C9218E9: 74 06 56 E8 28 00 00 00 6A 06 59 33 C0 8B FB F3 t.V.(...j.Y3....
0012CD04: 00001000 7C9218F9: AB 8B 45 E4 E8 00 D5 FF FF C2 04 00 90 90 90 FF ..E.............
0012CD08: 00000004 7C921909: FF FF FF 00 00 00 00 E3 22 95 7C 90 90 90 90 90 ........".|.....
0012CD0C: 0012CCEC 7C921919: 6A 0C 68 78 19 92 7C E8 9D D4 FF FF 68 80 C0 98 j.hx..|.....h...
0012CD10: 0012C910 7C921929: 7C E8 D6 F6 FE FF 83 65 FC 00 6A 08 59 33 C0 8B |......e..j.Y3..
0012CD14: 0012D688 7C921939: 55 08 8B FA F3 AB 81 FA 20 C4 98 7C 0F 83 02 26 U....... ..|...&
0012CD18: 7C91EE18 7C921949: 01 00 64 A1 18 00 00 00 89 45 E4 52 6A 00 8B 40 ..d......E.Rj..@
0012CD1C: 7C921908 7C921959: 30 FF 70 18 E8 DB EA FF FF 83 4D FC FF E8 1E 00 0.p.......M.....
0012CD20: FFFFFFFF 7C921969: 00 00 E8 92 D4 FF FF C2 04 00 90 90 90 90 90 FF ................
0012CD24: 0012D6B8 7C921979: FF FF FF 00 00 00 00 89 19 92 7C 90 90 90 90 90 ..........|.....
0012CD28: 0052F86A 7C921989: 68 80 C0 98 7C E8 5A F7 FE FF C3 90 90 90 90 90 h...|.Z.........



What can I do.
Thanks in advance
Walt Gallus