ClipMate Support Forum

Our database vendor, Elevatesoft, has discovered that AOL's anti-spyware is deleting empty .BLB files because it thinks it has found a trojan adware called "pprich".
For historical reasons, ClipMate creates an empty BLOBIMG.BLB file in its database, and that causes trouble with logging onto the database. Until 7.3 is released (wich can side-step this problem), the fix is to remove the remaining BLOBIMG files (BLOBIMG.DAT and BLOBIMG.IDX) and let the startup routine re-build the whole table.

Elevatesoft is trying to get technical help from AOL. In the meantime, if you have encountered this problem with a product OTHER than AOL AntiSpyware, please reply to this note with the product that you are using.

Thanks!
Chris

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I'm the ClipMate Guy!

I also get this problem. I have it set to start when windows starts and always get this problem. I have to manually start it about 3 times before it works.I use windows live care

This should be cured by ClipMate 7.3.14. Are you running that version or earlier?
The antivirus will still delete the file, but I found a way around it.

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I'm the ClipMate Guy!

I am running the latest update. This doesnt happen on my desktop computer running running xp only on my laptop running vista

Try deleting the BlobIMG files again, re-start, and see if you end up with 3 files - you should.
Let me know.

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I'm the ClipMate Guy!

I made a mistake in my last post the error I am getting is
unhandled error DBISAM engine error 11013 access denied to table or backup file query (234060)
Would be grateful for any help on this.I am running windows vista home premium and Windows live one care

Your antivirus is interfering with the creation of database temp files. Exclude ClipMate's database directory from your antivirus scan.

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I'm the ClipMate Guy!

I'm getting the same error message but don't use aol. It just started
with Vista, up to date.

trying to restart with shift leads to a menu which is incomprehensible and doesn't offer any help with the specific problem.

Chris Walker cwalker@commix.com

You didn't say which antivirus/antispyware you DO use, and the menu is NOT incomprehensible. There's an option on there to restore the database from backup - use it!

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I'm the ClipMate Guy!

You can open the backups with WinZip or any unzipper. Find one that's good, and drag/drop the files into the ClipMate database directory. You're coming in late on another conversation, so I'm just guessing that you're having trouble recovering your data from the backup...

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I'm the ClipMate Guy!