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ClipMate Technical Support

ClipMate 7

Previous Versions:

Registration Keys?

If you've lost your registration key (reformatted hard drive, moved to new computer, etc.) please send your request to sales@thornsoft.com  Please include ALL relevant information to helps us find  your key. Include your full name, all prior e-mail addresses that  you may have used, and all physical addresses that  you may have used. 


(To find your key, you can simply look under Help | Enter Registration Key (from ClipMate's main menu) and it will show you the key.)

Tech Support Contact Information

** E-Mail Contact
Please use the link above, as it will put the word "ClipMate Tech Support Inquiry" into the subject line of the e-mail.  This will prevent it from being discarded by our spam filter - which unfortunately, is necessary these days (we get 5-10 thousand spam and other undesirable messages per week).

**Sending Files Via Email
Need to send us files? A picture is worth a thousand words, they say. But it's not worth a million bytes! If you want to send us several files (such as one of your collections), or any single file larger than 10Kilobytes in size (such as a screen shot), please use an appropriate compression. Screenshots can be sent as JPEG (Tip: Use Alt+Printscreen to take a screen shot. ClipMate will then capture it as a BITMAP.  Export as JPEG - see Export under the file menu. Then attach the JPG file to the Email.) or you can ZIP up a Bitmap. Please do NOT send MS Word files.  We cannot accept the risk of macro viruses, and will not open Word attachments. They will be discarded by the spam/virus filter.

 

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